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i.t support

Return Policy

A job card will be given to you at the point of submitting your device.


A job sign-off form will be given to you at the point of retrieving your device.


Before submitting your device for service, be sure to remove any confidential, proprietary, or personal information.


Lotus Media understands that your data may be valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service. For this reason, it is your sole responsibility to back up all existing data, software, and programs, and to erase all existing data before receiving services.  Lotus Media is not responsible for loss, recovery, or compromise of data, programs arising out of the services provided by her or its partners.

Information on Service

During the service ordering process you must provide a description of the issue that is affecting your product, so that Lotus Media resource understands and may act on it.

Lotus Media will service your device as described on your job card.

Lotus Media does not provide refunds for service orders.

Lotus Media shall have no liability for altered or damaged Software and operating system.

If service is needed due to failure of parts that are not original to the product or due to damage caused by abuse, misuse or any external cause, Lotus Media reserves the right to charge additional costs for services incurred.

Service Warranty

For all service orders, Lotus Media warrants that services provided will have thirty (30) days warranty from the date of service.

You are required to provide proof of purchase as a condition of receiving warranty service.

Support is provided free of charge during the warranty period (T&C applies). A per-incident charge applies after the warranty period.

Standard support hours are handled during normal working hours, Monday through Friday 9:00 AM to 5:00 PM local time excluding all public holidays.

Repair turnaround times may be affected by parts availability circumstances.

We love to always here from you on your I.T products. As Our I.T experts are fully available to handle all your I.T Concerns.

Terms and Conditions

Terms and conditions apply
Please call 08145788481 , email I.Tsupport@lotusmedia.com.ng or chat live today for details.

NOTE: We NOW take orders for I.T product repairs on Saturdays

Do You Need Help With Easier Industrial Solutions? We Are The Experts!

And We Are Always At Your Service.